Frequently Asked Questions | Self Storage in Kemp, TX

Have questions about renting a storage unit? You've come to the right place. At Scamper Storage & Business Park, we believe finding the right self-storage in Kemp, TX should be easy and stress-free.
Our Frequently Asked Questions page provides answers to the most common questions about storage unit rentals, pricing, access hours, payments, move-in requirements, security, online rentals, and RV, boat, and vehicle parking. Whether you're storing household items, business inventory, or recreational vehicles, we're here to make your storage experience simple.
We proudly serve customers throughout Kemp, Mabank, Kaufman, Gun Barrel City, Seven Points, Cedar Creek Lake, and surrounding East Texas communities with clean, secure, and affordable storage solutions. If you don't find the information you're looking for, our friendly local team is always happy to help. Call us at 903-498-0027 for personalized assistance and let us help you find the perfect storage solution.

1. What are the office and access hours for the storage facility?

Customers enjoy convenient access to their storage units every day from 6:00 AM to 10:00 PM, making it easy to visit before work, after work, or whenever it fits their schedule. While there is no on-site rental office, our friendly team is available by phone Monday through Friday from 9:00 AM to 5:00 PM to answer questions, assist with rentals, process payments, and provide customer support whenever you need us.

2. How do I rent a storage unit or parking spot?

Renting a storage unit or parking space at Scamper Storage & Business Park is quick and easy. Simply click the "Rent Now" button at the top of the page and choose the storage unit or parking space that best fits your needs. Complete the five-step online rental process, including creating your own personalized gate access code. Once your rental is complete, you'll receive a text message (SMS) with the access code needed to enter your storage unit, where you'll find a free lock waiting for you. After securing your unit with the new lock, please return the green company lock in the white lock return box located on the front of the middle storage building.

3. What types of storage units are available?

Scamper Storage & Business Park offers two sizes of storage unit options. Our 10x10 drive-up storage unit offers approximately 100 square feet of easily accessible space, making it ideal for storing the contents of a one- to two-bedroom home, furniture, appliances, boxes, and business inventory with convenient drive-up loading and unloading. Our 10x20 drive-up storage unit provides approximately 200 square feet of convenient, ground-level storage space, making it ideal for the contents of a three- to four-bedroom home, large furniture, appliances, business equipment, or even a small vehicle, with easy drive-up access for quick loading and unloading.

4. What types of parking spots are available?

Scamper Storage & Business Park offers open parking spaces for vehicles, boats, RVs, trailers, and other recreational or commercial vehicles. Our parking spaces are uncovered, with no walls or awnings, and each space is individually numbered for easy identification. We currently offer two parking sizes: 10x20 and 12x40, providing flexible options for a variety of vehicle and trailer sizes.

5. How do I pay for my storage unit?

Paying your bill is quick and convenient. Simply click the "Pay Online" button at the top of the page, select the Pay button next to our facility, and log in to your account. If you don't have an online account or need assistance setting one up, call us at 903-498-0027and we'll be happy to help. For added convenience, you can also enroll in Auto Pay, make a payment over the phone, or pay by SMS/text message with a card on file.

6. When is the payment due and when are late fees added?

Monthly rent is due on the 1st of each month. As a reminder that your account is past due, your unit will be overlocked on the 2nd of the month. If payment has not been received by the 6th, a $20 late fee will be added to your account. If the balance remains unpaid through the 16th, an additional $25 late fee will be assessed. To avoid late fees and interruptions in access, we recommend paying on time or enrolling in Auto Pay.

7. How is the property secure and maintained?

Scamper Storage & Business Park features a gated facility with personalized gate access codes assigned to each customer, along with video surveillance camerasthroughout the property. Our team also performs multiple property inspections each week to check for unusual activity, safety concerns, or potential damage. We are continually investing in our facility, with additional security and property upgrades planned for the near future to further enhance the customer experience.

8. What do I do when I am done with my unit or parking spot?

Your storage unit or parking space is rented on a month-to-month basis, with each rental term running from the 1st day of the month through the last day of the month. When you're ready to move out, completely remove all your belongings, take your personal lock with you, and leave the unit empty with the door securely closed. Please do not place the lock back on the unit. Once you have finished moving out, notify our office by phone, text message, or emailso we can process your move-out. Please note that Scamper Storage & Business Park does not prorate rent at move-out. After your move-out has been completed in our system, you will receive an email confirmation for your records.